Shipping policy

Shipping Policy

Shipping Policy

At GOLDEN HOUR GIRLS PTE. LTD., we aim to process and ship your order as quickly as possible.

Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Processing times may be slightly longer during high-volume periods, product launches, holidays, or unexpected fulfilment delays.

Shipping Destinations

We currently ship to:

  • United States
  • Canada

Shipping Options

At checkout, you may see the following shipping options:

Standard Shipping
Estimated delivery: 5–12 business days
Shipping fee: $4.99

Expedited Shipping
Estimated delivery: 5–8 business days
Shipping fee: $9.99

Delivery times are estimates and are not guaranteed. Actual delivery may vary due to customs checks, carrier delays, weather, address issues, or other circumstances outside our control.

Tracking Information

Once your order has shipped, you will receive a tracking number by email. Please allow some time for tracking information to update after shipment.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders delayed, lost, returned, or undeliverable due to an incorrect or incomplete address provided at checkout.

If you notice an address mistake, contact us as soon as possible at [your support email]. We will do our best to help, but we cannot guarantee changes once the order has been processed.

Lost or Delayed Packages

If your package appears delayed, please contact us and we will help check the tracking status.

If tracking shows the package as delivered, but you did not receive it, please first check with your local carrier, household members, neighbours, front desk, mailroom, or local post office.

In some cases, we may require written confirmation from the carrier before we can investigate further.

Customs, Duties, and Taxes

Customers are responsible for any customs fees, import duties, taxes, or charges that may apply in their country.

We are not responsible for delays caused by customs clearance.

Contact Us

For shipping questions, contact us at:

[CONTACT SUPPORT ]